Frequently Asked Questions

Each product has its own personalization steps, listed clearly on the product page before checkout. Depending on what you're ordering, you may be asked to provide a name, a date, a photo, or a few design preferences. Just follow the steps on the listing and leave your details in the personalization box.

Please reach out as soon as possible. If production hasn't started, we're usually able to adjust. Once embroidering has begun, changes may not be possible, so the sooner you contact us, the better.

Yes, we love special requests. Send us a message before ordering and we'll let you know what's possible.

Contact us via our contact form or email at [email] and we will help you right away.

Every item is made to order. Most orders are ready to ship within 3 to 5 business days. We do not process orders on weekends or holidays. Once shipped, standard delivery within the continental US typically takes an additional 3 to 7 business days. Alaska and Hawaii may take longer.

Yes. Once your order ships, you will automatically receive an email with your tracking number so you can follow your package every step of the way.

Reach out to us before placing your order and we'll do our best to accommodate your timeline. Rush availability depends on our current workload.

We currently ship within the United States only.

If your order has not yet shipped, we can update the address. Please contact us as soon as possible. We are not responsible for packages lost or undelivered due to an incorrect address provided at checkout.

To ensure your order is delivered safely, some large or high-value shipments may require a signature upon receipt. If this might disrupt your delivery, feel free to reach out to our support team to discuss other options.

Log in to your account and you will find your full order history and details there.

Because every piece is made specifically for you, personalized items are final sale. We do not accept returns or exchanges for change of mind. However, if something goes wrong on our end, we will always make it right. Please contact us within 7 days of delivery with a photo of the item and the packaging, and we'll work quickly to resolve it with a replacement or a refund.

Unfortunately we can't offer a refund or replacement if the error was in the details you provided, so please review carefully before checking out. If you notice a mistake right after ordering, message us immediately and we'll try to catch it before production begins.

Cancellations are accepted within 24 hours of placing your order, as long as production hasn't started. After that we're unable to cancel since your item is already being made.

Refunds are processed after we receive and inspect the returned items. Once your return has been processed, the refund will be issued to your original payment method within 14 business days.

You are charged in full at the time you place your order. Because every item is made to order and we begin production shortly after purchase, payment is collected upfront before we start making your piece.

We accept all major credit and debit cards (Visa, Mastercard, and American Express), PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are processed securely through Shopify Payments.

Depending on what you order, your item may be crafted from embroidered fabric, soft canvas, structured apparel, wood, acrylic, or a combination.

Care depends on the type of product you received:

• For embroidered fabric items (ornaments, hoops, name signs): Spot clean only with a slightly damp cloth. Do not machine wash or submerge in water. Keep away from direct sunlight to prevent fading. Store flat or hanging, away from humidity.
• For apparel (sweatshirts, hoodies, quarter-zips, hats): Machine wash cold, inside out, on a gentle cycle. Tumble dry low or lay flat to dry. Do not iron directly over embroidered areas.
• For hard surface items (wood, acrylic, canvas frames): Wipe clean with a soft dry cloth. Avoid moisture and harsh cleaning products. Display away from direct sunlight for long-term color preservation.
• When in doubt, check the care card included with your order or reach out to us directly.

We are online only and that is intentional. Every piece is made to order specifically for you, which means there is no warehouse, no shelf stock, and no middleman. You order directly from the studio, and it is made directly for you. To shop with confidence, we offer detailed product photos, verified customer reviews, and a preview process on select items so you know exactly what to expect before we start making it.

Yes. We run promotions around the biggest gifting moments of the year like Valentine's Day, Mother's Day, Father's Day, the holiday season, and Black Friday and Cyber Monday. The best way to catch every deal is to join our email list or follow us on social. We announce promotions there first.

Yes. We run promotions around the biggest gifting moments of the year like Valentine's You can reach us by email at [email address] or through the contact form on our website. We respond within a few hours on business days. If you are writing about an existing order, include your order number so we can help you faster.